- hiring non-engineers
- mainstream PR
- traditional messgaing/positioning
- deadlines, process, “best practices”
- having a “real” website
- having lots of features
After reading that, I realized that Dropbox and Craigslist have a lot in common. We have a very small team and hire engineers carefully. We don’t do a lot of mainstream PR, marketing, positioning, etc. Our development isn’t deadline oriented and we don’t have the flashiest web site around. It’s more of utility over appearance for us. And we don’t have any sales or bizdev people. Like Dropbox, word of mouth is what really made Craigslist successful.
I really wish more companies put these things lower on their priority list–especially larger companies that have begun to suck (or have been sucking for quite some time). Once you do, you start to realize that what your users ultimately care about is having a great product that does what they need and doesn’t get in their way. If it’s great, they’ll tell others and get you more business as a byproduct.
What companies have you seen that follow this model?